FAQ

All the dumpster rental Q&A we could think of, dumped on a page.

» How far in advance do I need to order my dumpsters?

Shoot us an email or call us at 214-935-8860. Sometimes we have last-minute cancellations enabling us to get dumpsters to you immediately. But we prefer a couple of days notice.

» How do I order?

Order one of our dumpsters online now or call us today at 214-935-8860.

» Can I change or cancel my order?

Yes, by calling us at 214-935-8860. Please have your order confirmation printout, with order number, available when cancelling or making changes. All order modifications must occur one full business day in advance of the original service date to allow for processing. Otherwise, a minimum cancellation fee of $125.00 will be incurred.

» What if I need to change the date I need my rental?

Shoot us an email or call us at 214-935-8860. Please have your order confirmation printout, with order number, available when making changes. All order modifications must occur a minimum of one full business day in advance of the original service date to allow for processing.

» What if I need to change the location where my dumpster will be delivered?

Shoot us an email or call us at 214-935-8860. Please have your order confirmation printout, with order number, available when making changes. All roll-off dumpster order modifications must occur a minimum of one full business day in advance of the original roll-off dumpster service date to allow for processing. Changing locations within 2 hours of drop off will incur a $75 trip charge.

» What do I do when my dumpster is full?

Call us immediately at 214-935-8860. Roll-off dumpsters kept over two weeks incur a $5/day rental fee.

» What if I need an extra haul on my dumpster?

You may order an additional haul for your roll-off by calling us at 214-935-8860. Additional haul charges apply.

» What if the driver comes and I’m not ready?

All trip charges will incur an additional cost of $75/trip. If you schedule delivery or pickup, please, for the love, be prepared. Have the area for the roll-off dumpster to be delivered free and clear. If the roll-off dumpster is being picked up, make it easily accessible.

» Does someone need to be there when they deliver or pick up my dumpster?

It is preferred, but not necessary, to have someone onsite for delivery or removal of the roll-off dumpster. However, please be as specific as possible when answering the delivery questions, as the driver will use their best judgment and place the dumpster in the safest accessible area. If an onsite contact is not available for delivery, you will be responsible for all charges involved with relocation of the roll-off dumpster, should it be necessary. For removal, customer agrees to provide unobstructed access to the container on the scheduled pickup day; if the roll-off dumpster is inaccessible customer’s credit card will be billed a $75 trip charge.

» How much weight can I put in my dumpster?

Our 15-yard roll-off dumpsters are allowed 3 tons. Our 30-yard roll-off dumpsters, 5 tons. Materials such as concrete, roofing shingles, and dirt can be very heavy and can exceed weight limits for public roadways in your area. Heavy roll-off dumpster loads also place undue safety risks for all traffic. Before placing any of these heavier materials in any roll-off dumpster, please review the terms and conditions of your agreement and contact us at 214-935-8860 for guidance. Under no conditions should a roll-off dumpster be loaded above the fill line, even with light material. If the driver arrives to haul the load and it is over-filled, the load will be left onsite and a $75 trip charge will be assessed. Please call us at 214-935-8860 when the roll-off dumpster is appropriately filled and ready for hauling.

» Will I be billed for extra weight?

Yes, if your tonnage goes over the included tons quoted in your order you will be billed at the rate of $35/ton.

» What are my payment options?

Bubba Tugs accepts all major credit cards including: American Express, MasterCard, Visa, and Discover. Please have your card in front of you when placing or adding to your order.

» What does the price include?

The price of a roll-off dumpster rental includes a one-time delivery and pickup for the selected roll-off dumpster size, two weeks rental of the dumpster, plus the agreed-upon disposal allowance, fuel, and environmental fees/taxes. Sales tax is additional. All waste will be disposed of in a fully approved and licensed disposal facility. Over-filled containers will incur a $75 trip fee and the driver will not haul the load PER CITY ORDNANCE. 

» How can I protect my new driveway?

Roll-off trucks and the dumpsters they deliver are extremely heavy. It is highly recommended that the customer protect any surface where the roll-off is going to be placed with a 4’ x 8’ sheet(s) of plywood. The customer affirms that any right-of-way provided by customer (disclosed in delivery questions) for the roll-off dumpster is sufficient to bear the weight of all contractors’ dumpster equipment and vehicles required to perform the contracted service. The customer assumes all liabilities for damages to private driving surfaces, pavement or road surfaces and entire roll-off dumpster placement site. Bubba Tugs shall not be responsible for any damages to any private driving surface, pavement or accompanying subsurface of any route associated to perform the service that was contracted.

» Can I put the dumpster on the street?

Please check with your local municipality. Permits are often required for dumpsters.

» How much space do I need for delivery of the dumpster?

Please allow 50 feet of ground space and 30 feet of vertical clearance.

» What items are unacceptable for dumpsters?

Items that are NOT permitted are liquids, radioactive, volatile, highly flammable, explosive, biomedical, infectious, toxic or hazardous materials. No free liquids of any kind are allowed in the container. Additional requirements may apply based upon locality. Liability for inappropriate waste remains with the customer as agreed to in the terms and conditions.

Please do NOT place hazardous waste, industrial waste, chemical products, oil filters, herbicides and pesticides, radioactive material, solvents, paint (except completely dried latex paint cans — no liquids), other flammable liquids, aerosol cans, propane tanks, motor oil, transmission oil, lubricating/hydraulic oil, oil filters, contaminated oils (mixed with solvents, gasoline, etc.), antifreeze, appliances, petroleum contaminated soil, lead paint chips, tires, batteries, computers, monitors, televisions, microwaves, fluorescent tubes, railroad ties, medical waste, asbestos, animals, barrels, all liquids. Material must be level at the top of the container; all fines assessed by the city/state will be forwarded to the customer.

We provide roll-off dumpster service in the following areas:

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All Bubba Tugs customers must agree to the Bubba Tugs Service Agreement.